Frequently asked questions about ACE Studio

ACE Studio is a viewing platform where users can browse available titles, sign in, unlock access where required, and watch on supported devices.

Access is managed through your ACE Studio account. Where a title requires payment or a package, the transaction is completed on the website and the resulting access is applied to that same account.

First confirm that you are signed in with the correct account. If the issue remains, contact support at info@acestudio.ng and include the title name and account email involved.

Yes. Visit the Android app download page from the website navigation. If the download does not start, email info@acestudio.ng with your device model and the page where the issue happened.

Offline downloads are available inside the mobile app for supported, unlocked titles. Downloaded titles remain linked to the signed-in profile on that device.

Check your internet connection, refresh the title page, and confirm that you are still signed in. If playback keeps failing, send the title name, device type, and your account email to info@acestudio.ng.

Yes. ACE Studio includes a TV pairing flow. Open the TV page to generate a pairing code, then visit the pairing page on any signed-in device, enter the code, and the TV session will sign in automatically.

Make sure the code is entered before it expires and that the pairing device is signed in to the correct ACE Studio account. If the code still fails, start a new pairing session on the TV screen.

Email info@acestudio.ng from the email address on your ACE Studio account and include a short description of the issue. Do not include your password.

If your question is not answered here, contact info@acestudio.ng and include enough detail for the support team to understand what you were trying to do.